DELIVER MORE THAN EXPECTED
Fill up your Sales Funnel and Rev up your revenue with EMAYA’s Customizable Outbound Services!
Want to enhance your customer experience? We’ll work with you on a custom solution!
Looking to decrease your DSO’s, decrease billing errors or just bring down Admin costs?
Every executive gets to a point when he/she needs an extra set of hands. Our VA’s are more than capable!
Traditionally, companies outsourced certain functions such as technical support or sales to realize cost savings. Once a function is outsourced, a company can focus on its core business and distribute cost savings to its stakeholders. Through outsourcing, companies benefit from greater operational and production efficiencies.
That sounds pretty good, but over time, traditional call center production levels become more and more difficult to maintain. Agents go from beginner to intermediate to experts over the course of a few months or years. These agents that have significant amounts of training and experience with a specific client´s product or service, are eventually repurposed to new groups or find new opportunities and leave the outsourcing company altogether.
In general call centers have an atrocious employee turnover rate and it is through constant loss of experienced personnel that production and quality suffer.
That’s why at EMAYA, we are constantly looking for ways that we can improve the employee experience. Our job is to provide quality, long-term resources that add value to your organization.
At EMAYA, we strive to create an environment that helps to reduce churn and improve overall performance. Through our employee programs and comfortable workplace, we strive to maintain our low employee turnover to provide consistency and stability to our clients. These are just some of the programs we offer at EMAYA:
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